Privacy Policy

1. Introduction

PublicServiceConsortium ("we," "our," or "us") is dedicated to the protection of your privacy. This document outlines how your data is collected, handled, disclosed, and secured when you access our website publicserviceconsortium.sbs or engage with our yacht charter services.

By accessing our services, you are agreeing to the practices detailed in this document. Our policy adheres to privacy regulations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal data is gathered when you voluntarily submit it to us through various means:

• Reserving a yacht charter
• Engaging with us via our website or over the phone
• Opting into our newsletter service
• Completing forms presented on our site
• Joining in surveys or promotional events

Data collected could include your:

• Identification and contact details (email, telephone, postal address)
• Payment details (handled securely by third-party gateways)
• Charter specifications and needs
• Secondary contact information
• Health-related specifications or dietary requirements (if willingly disclosed)

2.2 Information Collected Automatically

Upon visiting our site, we collect certain details about your device and how you use our site:

• IP address and geographical data
• Type and version of the web browser used
• Site pages visited and duration of visit
• Source websites
• Device-type specification (model, screen resolution, etc.)

2.3 Cookies and Other Tracking Methods

To optimize your browsing experience, we employ cookies and similar technological solutions. They allow us to:

• Maintain your preferences
• Conduct site performance and usage assessments
• Offer personalized content
• Advance our service offerings

You have the power to set your cookie preferences through your browser or by utilizing our cookie consent tool.

3. Utilization of Your Information

The information we obtain serves us in the following manners:

• Delivering Services: To conduct yacht charter services, manage reservations, and communicate regarding your bookings
• Support Services: To address inquiries and provide user assistance
• Handling Payments: For transaction processing and billing management
• Safety Measures: To guarantee secure operations and prevent fraudulent activities
• Promotional Activities: With consent, to send offers and updates
• Web Improvement: To monitor user interaction and enhance website capabilities
• Complying with Law: To adhere to legal and regulatory standards

4. Disclosure and Sharing of Information

Your personal data is not sold, traded, or rented to outside parties. It may be shared in specific cases outlined below:

4.1 External Service Providers

We may share your data with trusted third-party services that aid us in areas such as payment processing, web hosting and management, email marketing initiatives, analytics, performance tracking, and customer support.

4.2 Legal Obligations

There are circumstances where we may disclose information to comply with the law, respond to legal procedures, court orders, or in emergency situations where potential fraud or illegal actions are at question.

4.3 Business Changes

Should our company undergo a merger, acquisition, or asset sale, your personal information may be part of the assets transferred.

5. Securing Your Data

To safeguard your personal data, we apply suitable technical and organizational protocols that include encryption, secure servers, controlled access, periodic evaluations, and training for our team members.

However, no digital transmission or storage can be guaranteed to be completely secure. We cannot ensure the absolute protection of your data.

6. Retention of Data

We store your personal information for only as long as it is necessary for the purposes for which it was gathered, or as mandated by law.

• Charter Reservations: 7 years for tax/legal reasons
• Marketing Communications: until you opt to unsubscribe or delete
• Site Analyses: 26 months duration
• Customer Service Interactions: 3 years following last contact

7. Your Rights and Preferences

You have rights including but not limited to accessing, amending, erasing (as allowed by law), transferring data, opting out of marketing, and managing cookie settings. To exercise these rights, please get in touch using the contact details provided below.

8. Third-Party Platforms

8.1 Analytics Services

We employ analytics services like Google Analytics to evaluate our website traffic. You can negate this tracking through the designated opt-out add-on.

8.2 Social Media Integrations

Our website may contain links to social media sites which are governed by their own privacy policies.

8.3 Transaction Processing Services

Transaction processing is managed by third-party services that adhere to PCI DSS compliance standards.

9. Transfer of Data Internationally

Your data may be processed outside of Germany, where we ensure to uphold suitable safeguards in accordance with applicable privacy rules.

10. Privacy of Minors

Our services do not target individuals under 13 years of age, and we do not collect information of such minors knowingly. If there's a suspicion of such data collection, please contact us immediately.

11. Revisions to This Privacy Policy

This Privacy Policy is subject to changes reflecting updated procedures or legislative adjustments. Notifications will be made by revising the policy on our webpage, emailing registered users, or through an announcement on our site. Continual usage after such updates signifies your consent to the changes.

12. How to Reach Us

Should you have any inquiries regarding this Privacy Policy or our practices, please reach out to us:

13. Adherence to Google Ads User Consent Policy

We observe the Google Ads user consent policy. You can revise your cookie or tracking settings at any time through our cookie configuration portal.